New Delhi, April 28
The ripple effect of the five-hour shutdown of Air India’s check-in software, which occurred on Saturday morning, was still being felt as 137 flights were delayed on Sunday, the airline said.
The average duration of delay of these 137 flights was 197 minutes, a spokesperson said, adding, “Hopefully, by Monday evening, the services will be normalised.”
Thousands of passengers had a harrowing time at airports across the world on Saturday morning as Air India’s Passenger Service System (PSS) software, which looks after check-in, baggage and reservation, did not function from 3.30 am to 8.45 am.
The PSS software is owned and managed by SITA, an Atlanta-based company. No other Indian airline uses it. A similar incident took place on June 23 last year when a glitch delayed 25 Air India flights across India. — PTI
from The Tribune http://bit.ly/2GS1kBJ
via Today’s News Headlines
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